If your air gun decides to misbehave after purchase, we’ll back you up as long as you’re using it for what it’s meant for—shooting, not launching from a trebuchet. Here’s what we’ll do for you:
Free Return Shipping
We’ll cover that—because we’re nice like that.
Repair or Replacement
If your air gun is found to have a defect (and we mean a real defect and hasn’t been used as a prop in your “I can totally make this into a rocket launcher” experiment), we’ll either repair it or send you a new one. There is no extra charge because we like to make things right. Different guns have different warranties, and they range from 1 to 5 years from the original purchase date. We’ve got you covered.
Support for Minor Issues
Before you get all dramatic and send it back to us, try reaching out. We offer phone and email support to help with minor issues. The problem might be a simple fix, but you’d be surprised at how many problems can be solved without the need to send them back. We’re basically the “fixers” of the air gun world, minus the trench coats.
Exclusions
This warranty does not cover damages caused by misuse, abuse, neglect, or attempts to turn your air gun into a makeshift fishing rod. If it’s been mistaken for a chew toy by your dog, strapped to a rocket to see if it’ll go to space (spoiler: it won’t), or is a casualty of creative modification (we know, it looked good on paper)—then you’re on your own.
File a Warranty Claim
To start a warranty claim, just get in touch with our customer service team (aka David) by using the Contact Form on the website, with a description of the issue. We’ll make sure you’re back on track quicker than a beaver can build a dam.
Basically, if it’s been abused like a Netflix password, it’s on you, not us. If you’ve treated it like a grown-up air gun, we’ve got your back. Thank you for choosing us and supporting our family business. We promise to treat you like a member of the Beavers family…unless you’re a raccoon, in which case, we’ll just pretend we don’t know you.